How to close your account
Log in, open Account → Responsible Play, and choose Self-Exclude. Pick the length you need: a one-day timeout, a seven- or thirty-day break, six months, or a full permanent closure. The block is applied the moment you confirm and you'll be logged out immediately.
If you'd prefer a human to handle it, message live chat or email info@cassoola.com from your registered address. We will confirm in writing and refund any positive balance to your verified payment method — usually within one business day.
Help is always available
If your play has stopped being fun, talk to someone. GamCare is free and confidential on 0808 8020 133, 24 hours a day. They can talk through your situation and connect you with local services if you want longer-term support.
You can also set deposit, loss and session limits in your account at any time. Lowering a limit is instant. Raising one takes 24 hours so the decision is never made in the heat of a session.