How fairness is enforced
Every game on Cassoola — slots, table games, live dealer, sports markets — runs on certified software. Random number generators are tested by iTech Labs and eCOGRA against published RTP figures, with reports renewed annually. We never run private RTP versions hidden from players.
The displayed RTP in the lobby always matches the one shown inside the game's information panel. If you ever see a mismatch, our team will refund the difference and report it to the studio within 24 hours.
Independent oversight
Cassoola operates under a Curaçao eGaming master licence which requires quarterly third-party audits of payouts, complaints handling and player-fund segregation. Player money sits in segregated bank accounts, separate from operating capital, so it's always available for withdrawal.
If you ever feel a result wasn't fair, raise a dispute via live chat. We will retrieve the server-side game log, share it with you, and refund the bet immediately if there is any error. Persistent disputes are escalated to the Curaçao Gaming Authority.