Casoola is an online casino brand that has been serving international players since 2020. Our Australian-facing service is operated under offshore licensing, and interactive wagering offered into Australia is governed by the Interactive Gambling Act 2001, regulated by the Australian Communications and Media Authority (ACMA). We follow strict Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures aligned with AUSTRAC guidance, and every account is verified before a withdrawal is processed.
Responsible Gambling First
Casoola is committed to keeping play safe. Every Aussie account includes deposit, loss and session limits, reality checks, and a one-click self-exclusion option. We integrate with the national self-exclusion register BetStop and direct any player showing signs of harm to Gambling Help Online — free, 24/7, confidential counselling on 1800 858 858. You must be 18+ to register or play.
Fair Games & Player Funds
Every game in the Casoola lobby is supplied by licensed studios — Pragmatic Play, NetEnt, Play'n GO, Evolution, Microgaming and more — with RNG outcomes independently certified by eCOGRA and iTech Labs. Player funds are held in segregated accounts, separate from operational capital, so balances are protected at all times.
Get In Touch
Our support team is available 24/7 by live chat from inside your account, or by email at support@cassoola.com. Typical first-response times are under 3 minutes on live chat and under 4 hours over email.