How to close your account
Log in, open Account → Responsible Play, and choose Self-Exclude. Pick the length you need: a one-day timeout, a seven- or thirty-day break, six months, or a full permanent closure. The block is applied the moment you confirm and you'll be logged out immediately.
If you'd prefer a human to handle it, message live chat or email info@cassoola.com from your registered address. We will confirm in writing and refund any positive balance to your verified payment method — usually within one business day.
Help is always available
If your play has stopped being fun, talk to someone. Gambling Help Online is free and confidential on 1800 858 858, 24 hours a day. They can talk through your situation and connect you with local services if you want longer-term support.
You can also set deposit, loss and session limits in your account at any time. Lowering a limit is instant. Raising one takes 24 hours so the decision is never made in the heat of a session.